Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Introduction

Our SaaS platform is designed to streamline restaurant ordering management processes, enhance efficiency, and improve customer experience. As the SaaS owner, we are committed to protecting the privacy and security of your personal information.

Application

• The updated privacy policies take effect and Applicable as of March 31st, 2024.

Information we Collect

We may collect the following types of personal information:

• Contact Information: This may include your name, email address, phone number, and address.
• Usage Data: We may collect information about your usage of our SaaS platform, including IP addresses, device information, browser type, and pages visited. This data helps us understand how our platform is being used and enables us to improve our services.
• Customer Preferences and Feedback: We may also collect information voluntarily provided by customers, such as preferences and feedback. This feedback helps us tailor our services to better meet the needs of our users.

Payment Information and Processing

It's important to note that we don't collect any critical payment information such as credit card or bank details. All payment transactions are processed securely by third-party payment merchants like PayPal and Stripe. We do not provide any payment processing service of our own. We operate on a subscription model, where premium customers are charged a monthly or yearly subscription fee.

Businesses using our platform have the option to link their own payment merchants and integrate them with their accounts. We do not charge any commission on transactions processed through these payment merchants.

How We Use Your Information

We may use your personal information for the following purposes:

• To provide and maintain our SaaS platform and its features.
• To process orders and payments.
• To communicate with you about your account, updates, and new features.
• To analyze usage trends and improve our services.
• To respond to your inquiries and provide customer support.

Data Sharing and Disclosure

We do not share or disclose your personal information to any third party, except in the following circumstances:

• With your consent or as necessary to fulfill any purpose for which you provide the information.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety and that of others.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. This includes encryption of user information stored in our cloud database.

Your Rights

Under the GDPR, you have certain rights regarding your personal information, including:

• The right to access and rectify any inaccurate or incomplete data we hold about you.
• The right to request erasure of your personal information under certain circumstances.
• The right to restrict processing of your personal information.
• The right to data portability, allowing you to obtain and reuse your data for your own purposes.
• The right to object to processing of your personal information.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@bookmyorder.co.

By using our SaaS platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.